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Telephone System Support & Maintenance

At P A Communications our goal is to give you peace of mind. We offer a full range of maintenance packages ensuring your customers can always get through.

In addition to our maintenance packages we also offer bespoke tailored packages to suit your businesses needs, selecting  the cover you need and leaving the parts you don’t . We can even service your equipment on a add hoc basis as and when you require it, however this can sometimes work out more expensive than taking out an annual maintenance package.

We cover most if not all telephone systems and carry spares for the majority of typical faults, even if we don’t stock the part we can usually obtain it the next day.

Some of the brands we work with!

With a team of highly skilled and fully accredited engineers, P A Communications have a combined 25 years experience in the telecommunications industry. Working with the industries leading vendors as preferred partners including Samsung, LG, Toshiba, Panasonic, Avaya, Cisco and Siemens plus specialist knowledge of other systems, P A Communications adopt a pro active rather than reactive approach to telephone system maintenance.

Offering regular health checks and system back ups as standard, we will ensure that your system is giving you maximum productivity and return on investment.

With a dedicated account manager assigned to your business, he or she will keep you up to date with the latest hardware and software developments with improved efficiency and cost reductions the key objectives.

Providing some of the best response times in the industry currently with 97% of support queries actioned within 30 minutes, our highly trained team are on hand to deal with your request quickly and efficiently.

We aim to gain a good understanding of your business and the system whether we installed it for you or it was already in place and we are now providing you with maintenance. Our attention to detail, expert knowledge and levels of customer service are highlighted by the fact that we maintain a 96% customer retention ratio year on year.

We’ll become an extension to your communication team, providing expert advice and support whenever it is required. You can take as much or as little ownership of the system as you choose. Rather than offering out-of-box maintenance packages, our philosophy is to design a bespoke maintenance package to suit the needs of the business, whether that means 24/7 support, Monday to Friday assistance or out of hours support, the levels of cover and response times will be unique to your organisation.

P A Communications has the support team your organisation deserves. Contact us today on 0800 027 7700 for further information.

Thinking of buying a new telephone system?

Whether you’re looking for a new business telephone system installation or you’re looking to upgrade your current system then P A Communications can help you