Call recording if needed by a business can be an expensive investment. If you require simple call recording then most systems we install are capable of providing this functionality even our cloud system. However if you are in an industry that requires PCI compliant call recordings like the medical sector or finance then you will require a bespoke call recording system.
We specialize in supplying and installing many systems dependent on your needs. Below are some of the manufacturers of recording appliances we install.
Another element to call recording is reporting software. This invaluable investment can help you control you businesses call costs and help with staff productivity.
Reporting software informs you of events such as missed calls, daily call costs reports, extension / agent activity, total calls received, targeted marketing campaign viability and many more.
Generally it is installed on either a server or PC on-site which can be your own existing hardware or can be supplied by us.