Now there’s an integrated communications application that can help you achieve all three—with the end result of providing better service to your customers.
With Samsung’s OfficeServ™ Communicator Basic or OfficeServ™ Communicator Professional with Messenger, you can seamlessly bring together voice, video, and instant messaging capabilities at a price that matches your business size.
Complete call control solution for business operators and receptionists.
A member of SAMSUNG OfficeServ CTI Applications, OfficeServ Operator is a PC-based Auto Attendant Console solution for your company. Combined with a Samsung phone system, this Windows-based application will help your business manage high-volume call traffic professionally and smoothly.
Get the Samsung Xchange Competitive Advantage!
In a competitive market place improved customer service is key to maintaining a competitive advantage. Samsung Xchange connects your telephone to your office computer, making you more productive. Samsung Xchange supports over 20+ of CRM Applications right out of the box, providing seamless integration for your users and your business.
Samsung Xchange connects to your company’s CRM database and looks up the name of the caller in the CRM database and ‘screen pops’ inbound callers details. The caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window. This allows you to know who’s calling even before answering the phone, and you can also quickly and easily dial from your CRM application - saving you valuable time during the call.
Using Samsung Xchange, you can completely control our handset from your PC. Make calls and pick up calls that are ringing, hang up calls, forward calls, put calls on hold and transfer calls. You can also use the buttons on the ‘screen pop’ notification window to answer the call, or to bring up the caller’s record in the CRM application.
Samsung Xchange allows you to view a customisable, quick-searchable list presence status of colleagues, including whether they are in DND, out of the office, in a meeting, busy or only available by e-mail or Instant Messaging (IM).
This feature gives you an alternative way to communicate with your colleagues. Your messages are linked so you can use the message history to view your conversations.
Being productive has never been easier, Samsung Xchange also provides the following features:
Click to Dial - Employees can make outgoing calls to customers or other contacts by clicking on their names
A detailed call history to see at a glance who you have been calling and called by, no more lost calls
Dial from anywhere - Web pages, Microsoft applications and most database applications
Google Places Integration
Social Networking - LinkedIn, Facebook, Myspace, Xing
Turn your computer into a full featured IP Telephone.
SAMSUNG OfficeServ Softphone is a Voice over IP (VoIP) application that enables OfficeServ 500, OfficeServ 100 and OfficeServ 7000 Series system users to communicate with the switch over the LAN or WAN from their PC. This application is ideal solution for telecommuters and road warriors.